Frequently asked questions

If you are feeling alone or isolated, or stuck in negative thinking, seeking help can put you on the path to feeling better about yourself. If you're looking to include medication management, you'll need to see a psychiatrist.

Yes. We use HIPAA-compliant technology, such as Zoom. Telehealth requires you to be in a private location, on both audio and video. Most appointments are currently via telehealth. Play therapy and evaluation testing sessions are in person.

The American Psychological Association defines psychological assessment as the gathering and integration of data to evaluate a person's behavior, abilities, and other characteristics. If you and your clinician are having difficulty understanding what is keeping you stuck, and it's affecting your personal, academic, or work life, an assessment can help find answers and guide you back on track.

Age 6 and up for evaluations. Please check with us about age for therapy. We also offer play therapy.

Yes. For minors, at least one responsible adult must stay on site.

ADHD; specific learning disorders and learning differences; pre-bariatric surgery psychological evaluations; head trauma; memory, Alzheimer's, and dementia; neuro-oncology; epilepsy; and limited appointments for autism spectrum testing. We do not do occupational evaluations at this time.

Evaluations have four stages: an initial appointment with a psychologist, testing appointments, scoring and report writing, and a follow-up appointment to review results. Testing generally takes 2 to 6 hours and may be split over two days. Evaluations take 4 to 6 weeks from start to finish, so plan ahead if you have a deadline. Any outstanding balance must be paid before the report is released.

Psychological testing measures mental attributes, personality, behavior, and achievement. Neuropsychological assessment evaluates the presence, nature, and extent of brain dysfunction, using tests of memory, language, learning, attention, and visuospatial skills. Educational testing, also called psychoeducational or academic testing, identifies learning disorders in math, reading, writing, or oral expression.

Your primary care physician can help, or contact us. We're happy to hear what you're looking for and help decide which evaluation fits your needs.

Schools use evaluation reports to determine need, and many prefer a combined ADHD and learning disorder evaluation because it's more comprehensive. A combined evaluation costs less than two separate ones. Check with your school to confirm. Learning disorder testing isn't covered by medical insurance, and we can send a Good Faith Estimate.

You'll complete a release of information form telling us who can receive your report, such as a family member or medical professional. In some cases, such as bariatric surgery evaluations, the patient does not receive a copy.

No, we do not provide emotional support animal letters.

Therapy sessions are usually 45 minutes to an hour. Evaluations usually involve a one-hour intake and 2 to 6 hours of testing, followed by an appointment to discuss results.

Base estimates: ADHD evaluation $2,040; learning disorder add-on to an ADHD evaluation $1,705; stand-alone learning disorder evaluation $2,220. The final amount may be lower or higher depending on your needs, and insurance may cover part of it. Ask us for a Good Faith Estimate, with or without insurance.

Generally yes, but it depends on your plan. Some plans require a medical referral. Check with your insurance company about requirements, deductibles, and co-pays.

You'll receive an invitation to our client portal, where you can view appointments and contact your clinician. We'll send registration forms and some questionnaires to complete beforehand. For school-age evaluations, we'll ask for 2 or 3 educator email addresses for a standard questionnaire. Call us if you have a question about any form.

Our client portal runs on SimplePractice. You can view appointments, complete and sign documents, upload files, message your clinician, and pay bills. Please complete documents at least 3 business days before your first appointment, and keep your password safe.

A government-issued photo ID. Please also upload your insurance information to the client portal, or send it through our secure file upload. If it isn't on file and a claim goes unpaid, the balance becomes your responsibility.

Each telehealth appointment has its own link in your reminder; keep it private. On a desktop or laptop the link is all you need. On a phone or tablet, install the SimplePractice app first. If you still can't connect, call (808) 488-9288 and your clinician may call you.

We charge for cancellations made less than 24 hours before your appointment. Call (808) 488-9288 and follow the prompts to leave a message.

A psychometrist works with the psychologist and administers the tests the psychologist orders. There are no right or wrong answers. Once testing is complete, they schedule your results appointment with the psychologist.

The Aiea Medical Building has two lots: the main lot off Aiea Heights Drive, with accessible stalls, and a second lot off Heleconia Place. Pay at the ticket booth near the elevators or by card at the exit gate. Parking is currently $1 per 30 minutes and may change. We do not validate.